BOX OFFICE TICKET REFUNDS

Hours of Operation:
Monday - Friday from 8:00 am - 12:00 pm

CASH PURCHASES: you must come to the Box Office WITH YOUR TICKETS to obtain your refund, no matter the status of the show (Canceled, Rescheduled, or Postponed).

CREDIT CARD PURCHASES: RESCHEDULED or POSTPONED SHOWS,
Come to the Box Office with your tickets and the credit card that was used to purchase your tickets.

CREDIT CARD PURCHASES: CANCELED SHOWS,
Automatically refunded to the credit card of the purchaser.  Please be patient as this takes time to show up on your account.

TICKETMASTER.COM TICKET REFUNDS

RESCHEDULED or POSTPONED SHOWS:

  • Please log in to Ticketmaster.com

  • Navigate to My Account

  • Look for the REQUEST REFUND button next to your tickets

CANCELED SHOWS: will be refunded automatically to the credit card of the purchaser. Please be patient as this takes time to process.

OTHER IMPORTANT REFUND INFORMATION

OTHER PLATFORM PURCHASES (i.e. Groupon, Hawaii Symphony Orchestra): you must go back to your point of sale platform (i.e. Groupon, HSO) to receive your refund.

RESCHEDULED (has a new date) or POSTPONED (date to be announced),
Refund available up until 14 days before the new date for a rescheduled show and
 indefinitely until a date is announced for a postponed show.

Please remember that if you choose to hold onto your tickets
 they will be valid for entry when the show is rescheduled.